Terms and Conditions

1. Nature and purpose of the service

HoroscopeIO provides digital content and personalized spiritual, astrological, and inspirational readings, including chat with the persona “Muriel”. The content is generated with the help of artificial intelligence and algorithms and is provided for entertainment, personal inspiration, and self-reflection.

2. Entertainment only — what the service is NOT

All content is provided strictly for entertainment and personal reflection. It is NOT professional advice and in no way replaces or constitutes, in particular:

• medical, health, or psychiatric care, diagnosis, or treatment
• psychological or psychotherapeutic counselling or mental-health care
• financial, investment, tax, insurance, or accounting advice
• legal advice, interpretation of the law, or legal representation
• relationship, family, parenting, or crisis counselling
• professional, career, or educational guidance
• any basis for decisions about your health, finances, relationships, legal matters, or major life choices

2.1 No guaranteed outcome and safety

We do not guarantee the accuracy, truthfulness, or any specific outcome or future event. The content does not represent facts. Always consult a qualified professional for important matters.

If you are in distress or crisis, seek professional help — for example a local mental-health helpline, or in case of danger to life emergency services (112 in the EU). The service is intended solely for persons aged 18 and over.

3. Conclusion of the contract

An order is completed after you select a product, provide the necessary information, and the payment is successfully received. Before submitting the order you can review the product, the order summary, and the final price. The price confirmed at checkout is binding.

4. Price and payment

• prices are shown in the currently selected currency; the price confirmed at checkout is decisive
• payments are processed by the payment provider Stripe; we do not process or store your card details
• digital content is delivered electronically via your account, the confirmation page, or email depending on the product type

5. Subscriptions and recurring payments

• subscriptions (e.g. Muriel Premium / Muriel Unlimited) are charged on a recurring basis (typically monthly) and renew automatically until you cancel
• any introductory price applies to the first period only; the standard price applies thereafter
• you can cancel any time in your account or the customer portal; cancellation takes effect at the end of the period already paid for, with no pro-rata refund unless the law requires otherwise
• credits are a one-time purchase, never expire, and are not exchangeable for money; unlimited plans are subject to reasonable fair-use limits

6. Delivery of digital content

After successful payment we begin delivering or preparing access to the ordered digital content without undue delay. Some personalized products may first require additional input data from you.

7. Right of withdrawal (14 days) and digital-content exception

As a consumer you generally have the right to withdraw from a distance contract within 14 days.

However, for digital content not supplied on a tangible medium you lose this right if performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal (in line with EU Directive 2011/83/EU, Article 16(m)). By ordering content for immediate delivery you give this consent and acknowledgement.

For subscriptions you may withdraw within 14 days if performance has not yet begun; once performance starts, the exception above applies.

8. Statutory rights and complaints

The exception above does not affect your statutory rights regarding defective performance. If the content contains an error or clearly does not match the order, contact us without undue delay at info@horoscopeio.com and we will review the issue, normally within 30 days.

9. Out-of-court dispute resolution

For out-of-court resolution of consumer disputes, the competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz. You may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

10. Account use and prohibited conduct

• you are responsible for the accuracy of the information you provide and for keeping your account secure
• you may not misuse the service, bypass security, scrape content automatically, or use it unlawfully
• if these terms are breached we may restrict an account, order, or access to the service for security reasons

11. Liability

We provide the service with reasonable professional care but, given its entertainment nature, without any guarantee of a specific outcome. To the extent permitted by law we are not liable for decisions made based on the content or for indirect or consequential damages; our total liability is limited to the amount paid for the product concerned.

12. Data protection and final provisions

The processing of personal data is governed by our Privacy Policy. These terms are governed by the laws of the Czech Republic; this does not affect the mandatory consumer rights of your country of habitual residence in the EU.

We may amend these terms reasonably and will notify you of material changes. For any questions, contact us at info@horoscopeio.com.